Von Bismark | Social Media
14
archive,category,category-social-media,category-14,qode-quick-links-1.0,ajax_fade,page_not_loaded,,qode-theme-ver-11.0,qode-theme-bridge,wpb-js-composer js-comp-ver-5.1.1,vc_responsive
 

Social Media

 

We’ve spoken about customer loyalty before in terms of both retention and gamification. We’ve spoken about how, in these tough times, you must have above average in customer service, prices and quality. Plus that added extra incentive to keep people interested; this can come in the form of gamification strategies, loyalty programs or indeed both.

Today, let’s talk facts and figures. What does it take to gain a new customer and what does it take to keep the ones you have?

By Kate Enright So what is it about social media that can make an impact on your sales figures? You hear the term, you know people use it, a lot, but what about its use in your industry? In your store? Well, for starters, the growth in social media usage has a lot to do with the rapid and extreme growth in the use of smart mobile technology over the past 3 years. The stats on mobile are undeniable. In 2011, there were 835 million smartphone users and 5.6 billion feature phone users, by 2015 there will be 7.4 billion smart devices in the market. And Mobile technology means that people are always available, always connected. [caption id="attachment_1085" align="aligncenter" width="500"] Nielsen Study[/caption]  

By Kate Enright Facebook began dabbling in ecommerce about 3 years ago when 1-800-flowers set up the first Facebook virtual storefront and began selling through the social media giant. The idea of “F-Commerce” then began to take off in early 2011 with many large brands deciding to take advantage of large fan bases on the site. Few doubted the success of selling to Facebook fans, but those who did, slated it from the beginning. The doubters were proved right when at the start of 2012 a list of big names pulled out of the F-Commerce game due to lack of return on investment. Gamestop, one of the largest retailers on Facebook closed its store saying it was “not a place to sell”. It turned out that people did not want to buy from their “favourite” retailers through Facebook. But now Facebook have changed tack and come back to the ecommerce table with a whole new game plan. Gifts. [caption id="attachment_716" align="aligncenter" width="453"] Facebook Gifts Pilot[/caption]

By Kate Enright So we’ve all heard of online “friend finders”, dating sites and of course our favourite social media sites, Facebook and Twitter. Millions of us use these tools to connect with people every day. We log in to our online profiles, we search for people we know, barely know, just met, haven’t yet met…and we find out everything there is to know about them. from their physical appearance to their likes and interests even their relationship status (don’t deny it). But what about taking this data and using it in the physical world? Making all this information available as part of our reality. Well we can now do just that with a flexible little wristband called Amico. Amico was developed by a startup called Trovare as a way of bringing Facebook into the real world. All those online connections and details we have access to can now be used in real life to help us connect with people who have the same interests as us and face-to-face too (imagine that)! [caption id="attachment_709" align="aligncenter" width="468"] Amico Wristbands in Green[/caption]

by Kate Enright Today there are an increasing number of channels for consumers to complete purchases. Some take advantage of these and some don’t, but which type consumers make a more significant value increase for the retailer? First of all, let’s take a look at what’s out there. Currently, we have the traditional “brick-and-mortar” high street stores, the old-school brochure ordering systems, ecommerce sites, social media platform integration, in-store online installations, and mobile commerce is exploding with mobile sites and apps becoming increasingly popular for smart shoppers. So what most retailers want to know is; is it worth their while investing in multiple channels? And if they do, will it increase sales and improve loyalty?

Agos’s Multichannel Campaign was a triumph of true multichannel

Accounted for 43% of revenue in 2009

by Kate Enright Augmented reality ads are slowly making their way into mainstream advertising and the minds of creatives industry-wide. More and more brands are now using the technology to engage consumers with both high impact advertising and with hidden digital content. Large organisations are now turning to augmented reality as a means of creating a stir around products online. The value in this is that the impact does not stop at those seeing the installations first hand, but there is an extremely high potential for these eye-catching campaigns to go viral, their digital nature is a huge draw. A good example of this is the recent Absolut Inspire app created by Absolut Vodka, calling for users to digitally overlay their “graffiti” onto public buildings, streets and walls. The ad alone had international viewership all over the web.

The Absolut Inspire ad campaign 2012.